We bought a new battery for our Neato robotic vacuum and when that didn’t fix it, we sent it it to IFixRobot. Four months later, over $200.00 and 21 emails we were finally sent a new charger which was probably the problem all along. I might add, we sent Matt a black Neato which was returned not working the first time, sent it back and again it was returned to us not working. We sent it back and the third time we were sent a black and white model that definitely was not ours and STILL didn’t work! That’s when Matt said it must be the charger. So another $50.00 for a new charger and it works. Not ours but it works! Never again would I do business with IFixRobot.